A paper jam needs the location shown by the exact model or support code. Turn off and follow the maker's user-accessible path before pulling paper or touching rollers.
Read the location
Record the complete message, such as rear, tray or duplex path. Do not apply another model's door sequence. If the printer has a hot fuser area, let it cool and follow the manual's safety instructions.
Remove paper without tearing
Use only accessible covers and the direction shown by the official guide. Look for small scraps in the input, rear and output paths. Reload dry paper of the right size, with guides touching but not bending the stack.
If the message returns
Check the model's documented roller and sensor troubleshooting. A repeated no-paper jam may be a sensor or feed problem. Do not use sharp tools or disassemble a service-only area.
Official references
Useful next steps
Found a mismatch? Request a correction with the public source URL and exact model, without passwords or full serial numbers.