A cartridge-communication message on an OfficeJet Pro 9125e is not proof that the ink is empty. Read the exact on-screen wording, verify the US cartridge number and use HP's current procedure before replacing anything.
Confirm the message and model
HP's indexed support article covers the OfficeJet Pro 9120 family and the message “Cartridge Problem: The indicated cartridges are not communicating correctly with the printer.” The 9125e is in that family, but the article's detailed procedure could not be fetched directly for this build. Do not treat this page as a substitute for its live instructions.
Safe checks first
- Record which color HP identifies, without sharing a full serial number.
- Check that each installed cartridge is an HP 936 or 936e US part listed for the 9125e, with matching color and packaging instructions.
- Use the printer's user-accessible cartridge installation guidance to check seating; do not force a latch or touch electrical contacts unless HP instructs it.
- If the message remains, open the current HP support article or contact HP. Check warranty before paying for another cartridge.
When replacement is reasonable
A replacement decision needs HP's current diagnostic result, not just the first message. The OfficeJet Pro 9125e supply page lists HP's US OEM numbers for identification; it does not verify an Amazon seller or third-party cartridge.
Official references
Useful next steps
Found a mismatch? Request a correction with the public source URL and exact model, without passwords or full serial numbers.