2801 is a support code documented for Canon PIXMA TR4720, Canon PIXMA TR4722. An original is jammed in the automatic document feeder.
What this support code means
An original is jammed in the automatic document feeder.
Applies to: Canon PIXMA TR4720, Canon PIXMA TR4722. Do not reuse the same code on an unrelated model.
What to try, in order
- Stop the operation; check the manual warning about unsent or received fax data.
- Use the feeder-cover procedure to remove the original slowly. Do not open the platen cover while a document is stuck in the feeder.
- Restart scanning from the first page; use the platen for an unsuitable original.
After each step, repeat the action that produced the message. If it clears, you can stop.
When to stop
Stop if the instructed check does not apply, access requires disassembly, or the error persists after the documented steps.
- Disconnecting power can erase stored fax data; review the model manual before unplugging.
Do not buy a part from the code alone. Check the exact model and manufacturer's part list if a replacement is actually required.
Models covered by this source
Official sources
These links identify the source and its scope. Check the manufacturer page again before changing a printer setting or buying a part.
- Canon — TR4700 series support code 2801 Checked 2026-11-01; official full page
Useful next steps
Found a mismatch? Request a correction with the public source URL and exact model, without passwords or full serial numbers.