TS-03 is a support code documented for Brother HL-L2405W, Brother HL-L2420DW, Brother HL-L2460DW and 2 more listed models. Enterprise network details are incorrect.
What this support code means
Enterprise network details are incorrect.
Applies to: Brother HL-L2405W, Brother HL-L2420DW, Brother HL-L2460DW and 2 more listed models. Do not reuse the same code on an unrelated model.
What to try, in order
- Ask the administrator to verify SSID, authentication and account details.
After each step, repeat the action that produced the message. If it clears, you can stop.
Use the WLAN report
This TS code comes from the Brother wireless setup report for the listed family. Check the exact report and the printer’s current network status before changing a router setting. Once the indicated condition is corrected, print the report again and try one test page. A different Brother family may use a different setup flow.
When to stop
Stop if the instructed check does not apply, access requires disassembly, or the error persists after the documented steps.
Do not buy a part from the code alone. Check the exact model and manufacturer's part list if a replacement is actually required.
Models covered by this source
Brother HL-L2405W
Open this model's checked support profile.
Brother HL-L2420DW
Open this model's checked support profile.
Brother HL-L2460DW
Open this model's checked support profile.
Brother HL-L2460DWXL
Open this model's checked support profile.
Brother HL-L2865DW
Open this model's checked support profile.
Official sources
These links identify the source and its scope. Check the manufacturer page again before changing a printer setting or buying a part.
- Brother — WLAN report TS codes and related models Checked 2026-11-01; official full page
Useful next steps
Found a mismatch? Request a correction with the public source URL and exact model, without passwords or full serial numbers.