Windows on ARM: printer installer fails. Check the exact model and use these steps only where the stated requirements apply.
Before you begin
Applies to: Printers that meet the stated connection and OS requirements. ARM-based Windows PCs; each printer requires its own support check.
Confirm the exact model and current printer status before changing settings.
Step-by-step
- Confirm the System type in Settings > System > About; do not treat an x64 installer as an ARM64 driver.
- Try Windows Settings > Bluetooth & devices > Printers & scanners > Add device.
- If manufacturer software is necessary, use only an explicitly supported ARM package or documented alternative.
- Test required functions separately; working basic printing does not establish advanced scanning support.
Check whether it worked
Repeat the original operation and confirm the problem no longer occurs.
If it still fails
Use the exact model support page; record the full displayed message.
- No compatibility shim, unsigned package or security-policy bypass is recommended.
Official sources
These links identify the source and its scope. Check the manufacturer page again before changing a printer setting or buying a part.
- Microsoft — Add or install a printer in Windows Checked 2026-11-01; official full page
- Microsoft — Download and install the latest printer drivers Checked 2026-11-01; official full page
Useful next steps
Found a mismatch? Request a correction with the public source URL and exact model, without passwords or full serial numbers.